Unfortunately, these digital programs are not set up in the portal at this time. If you need assistance please contact us.
Please check the terms and conditions found on your e-gift card to see if a "check balance" option is listed. You can also contact the venue directly. Each venue has a different method for contacting them with questions. Please follow these instructions provided in your email or in the redemption instructions for contacting them.
Make sure that you are checking the inbox for the email address associated with your Costco account (your login email address) and that your email inbox is not full. Your Digital Code will come from costco.com@memberedelivery.com If you do not see your email within a few hours of your purchase, confirm that it was not misdirected to your spam/junk folder. Codes are usually delivered very quickly or within 48 hours depending on additional order validation required by Costco or your Credit Card company. You can also go to the following webpage: www.memberedelivery.com and enter your order details as directed (you will need the email address used to order on Costco.com and your Costco.com order confirmation number).
There are three easy and convenient ways to refund your purchase:
- Return to a Costco warehouse. For an immediate refund, simply take a printout of your purchase to any Costco location.
- Return your order online.
- If you need assistance with your return, please contact us.
An email containing your Digital Code or Steps to Access your purchase will be sent to the email address that you used when you placed this order on Costco.com.
You should receive your email normally within the hour of completing your order on Costco.com.
You will receive an email from costco.com@memberedelivery.com
Make sure that you are checking the inbox for the email address associated with your Costco account (your login email address) and that your email inbox is not full. Your Digital Code will come from costco.com@memberedelivery.com If you do not see your email within a few hours of your purchase, confirm that it was not misdirected to your spam/junk folder. Codes are usually delivered very quickly or within 48 hours depending on additional order validation required by Costco or your Credit Card company. You can also go to the following webpage: www.memberedelivery.com and enter your order details as directed (you will need your email address used to order on Costco.com and your Costco.com order confirmation number).
You can go to the following webpage: www.memberedelivery.com and enter your order details as directed (you will need your email address used to order on Costco.com and your Costco.com order confirmation number) to look up your purchase.
Refer to the email sent from Costco or the email with your digital product information sent from costco.com@memberedelivery.com to find the Costco Order Confirmation Number. You can also log in to your Costco.com account and navigate to your order history where you will see all of your Costco.com orders listed.
This means that the details you entered to find your purchase are either incorrect or your order hasn't been processed yet. Try back in an hour if it is close to the time you placed your order or verify your correct order details from your Costco.com account.
This means that your code is still being generated and if there are no issues should be emailed to you shortly. Try back in 10 minutes.
This means that your order had some issues during processing. You will receive an email from Costco.com confirming the cancellation.
This means that your code was returned. You will receive an email confirming the return from Costco.com.
The email will contain redemption instructions specific to the venue you purchased from; follow these steps. Be sure to save your email with instructions until after the value is credited to your account or you have redeemed your purchase. You will either receive a Code with Redemption Instructions in the email or you will be directed to a website to access your purchase.
You can use the Digital Code immediately after you receive it by following the instructions in your email.
After redeeming, each venue has a different method for contacting them with questions. Please follow these instructions provided in your email or in the redemption instructions for contacting them.
You can contact the venue directly that your virtual purchase is from. Each venue has a different method for contacting them with questions. Please follow these instructions provided in your email or in the redemption instructions for contacting them.
Access your purchase through the Digital Order Portal at www.memberedelivery.com. If enabled, click the Send Gift button next to the Code you would like to gift. Fill out the required fields and select Send. You can gift a code as many times as you like, but it can only be used once.
Check that you are sending to the correct email address and that you have filled out the Recipient's Email Address properly.
You will see a message just above the Order Number that will show you the email address you sent the gift to. If you return to the website at a later time and search for your order, you will be able to see the email address and the most recent date the gift was emailed next to the card image.
There are three easy and convenient ways to refund your purchase:
- Return to a Costco warehouse. For an immediate refund, simply take a printout of your purchase to any Costco location.
- Return your order online.
- If you need assistance with your return, please contact us.